Warranty and Return Policy

✨ At StarlitBaby, we want you to enjoy a perfect shopping experience.
If something is not as you expected, here are the steps to resolve it easily. ✨💌

📦 Claims for Undelivered Product

Has your order not arrived on time?

  1. Report the problem:
    📧 hola@starlit-baby.com
    ⏳ Within 15 calendar days after the estimated delivery date.

  2. Process:
    We will investigate with the shipping company and keep you informed.

  3. Options if we confirm the loss:

    • Resend the product.
    • Request a full refund.

🚨 Important: Claims will not be accepted after this period.

🌍 Shipments subject to customs clearance

For orders subject to customs control or clearance, possible delays due to customs procedures, inspections, or required documentation are not the responsibility of Starlitbaby, but of the customs authorities and the shipping company.

In these cases, the customer must contact the shipping company directly using their tracking number to obtain updated information on the shipment status and manage any requirements.

If opting for a refund, only the amount corresponding to the purchased product will be refunded, shipping costs, customs fees, duties, and other costs associated with clearance are not refundable.

If, after the corresponding investigation with the shipping company, the loss of the order is confirmed, the customer may choose between:

  • The shipment of a new product at no additional cost, or
  • The refund of the amount paid for the product.

🛒 Order Errors

Did you receive an incorrect item?

  1. Write to us at:
    📧 hola@starlit-baby.com
    ⏳ Within 15 calendar days after receiving the order.

  2. What we will do:
    We will arrange the pickup of the wrong product 🚚 and send the correct one at no additional cost.

🔄 . Returns (Withdrawal)

Did you change your mind or is the product not what you expected? 🛍️
You have 15 calendar days from the receipt of the order to:

Important conditions

  • For hygiene reasons, we do not accept returns of used products, handled or showing signs of use.
  • The product must be unused, new, intact, in perfect condition, clean, without residue, without marks, without odors, and exactly as received.
  • You must keep all its original tags, well attached and not detached.
  • The item must be sent in its original packaging, properly protected, sealed, undamaged, and with all its components.

✔ How to return a product

1️⃣ Send the product directly to the following address:

📦 Return address:
Goucargo (Logistics Center)
A/A StarlitBaby
C. María Tudor, s/n
04009 – Almería, Spain
🕘 Schedule: 9:00 to 14:00

Very important

Inside the box, include a paper with:

  • Your full name
  • Your order number
  • The product you are returning

This allows us to identify your return upon receipt.

Notes

  • The shipping cost is the customer's responsibility.
  • Always use the original packaging and protect it properly during transport.

What happens next?

🔍 Verification

We will check the product to ensure it meets all return conditions.
The verification process may take up to 5 business days (weekends and holidays are not counted).
We will notify you by email if the product is eligible or not eligible for a refund.

💳 Refund

If the product is eligible, the refund will be made within up to 5 business days after verification.

❌ If the product is not eligible for a refund

  • The refund will not be made (you will be informed by email).
  • You will be able to pick up the product, arranging the pickup with the transport company of your choice.
  • You must send us by email the pickup number provided by your carrier to: hola@starlit-baby.com
  • The pickup must be organized and paid for by the customer, at the same address and schedule indicated above.

⚙️ Defective Products

Does your product have an obvious manufacturing defect?

  1. Notify:
    📧 hola@starlit-baby.com
    ⏳ Within 15 calendar days after receiving the order.

  2. Includes:
    📸 Photos of the defect.
    📋 Order number.

  3. Resolution:
    If we confirm the defect, we will send a new product within 24-48 hours (depending on stock) at no additional cost.

🛡 Warranty

All our products have a 2-year warranty.

Warranty conditions:

✔ Covers: Manufacturing defects.
✖ Does not cover:

  • Misuse or wear from normal use.
  • Damage caused by chemicals, sharp objects or washing machines.
  • Chafing, cuts or external damage.

⚠️ Note: The “ineffectiveness” of the product is NOT a reason for warranty.

Requirements:

  • Proof of purchase is required.
  • Applies only to the first owner.

💬 How to Contact Us?

If you need help, we are here to answer your questions:

📧 Email: hola@starlit-baby.com
📱 WhatsApp: Click here to contact us

✨ Thank you for choosing StarlitBaby! We are delighted to accompany you in this very special stage. 🌙💖

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