Refund policy

✨ At StarlitBaby, we want you to enjoy a perfect shopping experience.
If something is not as you expected, here are the steps to resolve it easily. ✨💌

📦 Claims for Non-Delivered Product

Has your order not arrived on time?

  1. Notify the problem:
    📧 hello@starlit-baby.com
    ⏳ Within the 15 calendar days after the estimated delivery date.

  2. Process:
    We will investigate with the transport company and keep you informed.

  3. Options if we confirm the loss:

    • Resend the product.
    • Request a full refund.

🚨 ImportantClaims will not be accepted after this period.

🛒 Errors in the Order

Did you receive an incorrect item?

  1. Write to us at:
    📧 hello@starlit-baby.com
    ⏳ Inside the 15 calendar days after receiving the order.

  2. What we will do:
    We will organize the collection of the wrong product 🚚 and we will send the correct one at no additional cost.

🔄 Returns

Did you change your mind or are you not satisfied with your purchase? 🤔🛍️

  1. Return period ⏳:
    You have 15 calendar days from the moment you receive your order to request the return.

  2. Important conditions ❗:

    • For hygiene reasons, we do not accept returns of used products. 🚫
    • The product must be unused, in perfect condition, and in its original packaging. 📦✨

✅ Steps to return a product:

1️⃣ Write to us at:
📧 Email: hola@starlit-baby.com

Make sure to include:

  • Order number.
  • Product you wish to return.
  • Reason for return.

2️⃣ Send the product to:
📦 Return address:
STARLITBABY
🏢 Tower Laguna Building
📍 Boulevard Avenue 463, Floor 20, Office N.2
📬 Zip Code: 04700 - El Ejido, Almería, Spain
⏰ Delivery schedule: From 9:00 AM to 2:00 PM.

🚚 Note:

  • The shipping cost will be borne by the customer.
  • Use the original packaging and make sure the product is well protected.

What happens next?

  1. Verification:
    We will check that the product is in good condition (without damage or signs of use).

  2. Refund:
    It will be completed within 5 business days.

  3. Product not eligible for refund:

  • You can keep the returned product.
  • PickupYou must organize and cover the cost of the pickup from the same address and time indicated above.

⚙️ Defective Products

Does your product have an obvious manufacturing defect?

  1. Notify it to:
    📧 hola@starlit-baby.com
    ⏳ Within the 15 calendar days following the receipt of the order.

  2. Includes:
    📸 Photos of the defect.
    📋 Order number.

  3. Resolution:
    If we confirm the defect, we will send a new product within 24-48 hours (depending on stock) at no additional cost.

🛡 Warranty

All our products have 2 years warranty.

Warranty conditions:

✔ Cover: Manufacturing defects.
✖ Does not cover:

  • Misuse or wear due to normal use.
  • Damage caused by chemicals, sharp objects, or washing machines.
  • Chafing, cuts or external damage.

⚠️ Note: The "no effectiveness" of the product NO it is a warranty reason.

Requirements:

  • Proof of purchase is required.
  • Applies only to the first owner.

💬 How to Contact Us?

If you need help, we are here to answer your questions:

📧 Email: hola@starlit-baby.com
📱 WhatsApp: Click here to contact us

✨ Thank you for choosing StarlitBaby! We are delighted to accompany you in this very special stage. 🌙💖